Any interruption to your ability to communicate with your customers is a huge priority
Our service and maintenance packages will have you covered for any potential problems with your hardware, software, or user issues.
Our engineering team has over 50 years of telecommunications service experience across all leading brands of cloud and on-premise telephone systems. Our maintenance service can help you avoid the unwanted cost of replacing a poorly performing system, and minimise the risk of any system downtime.
Why Do I Need Phone System Maintenance?
The best way to define the need for telephone system maintenance is to understand the cost to your business when your phone system is not operational. To appreciate the value of our service, you must consider the immediate loss of sales, potential loss of a new customer enquiry, and the damage to your company image. The modern day customer has changed and wants immediate results – if they cannot get through to your company, they will call your competitor.
Our Phone System Maintenance Plan Gives You
Business Continuity
Identify potential issues before they occur and keep your system running smoothly.
Cost Savings
Budget efficiently rather than paying a premium whenever an issue occurs.
A Single Point of Contact
Ensure that you can speak to someone if an unexpected issue occurs.
Benefits of Phone System Maintenance
Don’t leave it too late to protect one of your businesses most important assets.
Fully Comprehensive Phone System Cover
Emergency Engineer Call-Out
Remote Technical Support
Regular System Healthchecks
Exclusive Discounts on Additional Products and Services
Nothing is too much trouble
When it comes to training, we take out the jargon and stick to the facts; if there’s something you don’t understand or if you’re stuck and can’t remember how to change something on your telephone system, just call us. We’ll be happy to talk you through the instructions or answer your questions. Nothing is too much trouble for our team.
Simply dial 222 on any handset we have supplied and speak to a member of our support team 24/7!
Service Continuity
Our support team will ensure service continuity in the event that your service or telecoms hardware is affected due to a technical fault or any unforeseen circumstances. Your business can continue to operate with the following procedures implemented.
Automated Diverts
Our failover system allows calls from your main number to be seamlessley diverted to multiple devices.
4G Broadband Back Up
Your connection will seamlessly switch between fibre and 4G when there is a total loss of broadband service at your premises.
Mobile App
Full ability to make and receive calls in the event of system or broadband failure.
Network Cabling
Ensure you have a trouble free network with our tailor-made data cabling installations
On Hold Comms has the expertise to conduct structured cabling surveys including CAT6 and CAT7 on a multitude of sites, whether you have acquired a new building or are carrying out a refurbishment of an existing office. We conduct a full site survey to understand your specific cabling requirements prior to any work being carried out.
Where required, we will work with your IT providers to plan and execute moves and changes to voice and data connections around your premises – minimising disruption, and ensuring continuity of service.
Solutions designed to support business growth and upgrades in technology
Our project manager will also recommend all related items including data cabinets, patch panels, routers and network switches. You can rest assured that we supply and install only the best components from established manufacturers, giving you peace of mind and complete confidence in the quality of our cabling work.
Our skilled network engineers are fully qualified and have experience working within a variety of environments. If you have a cabling project in mind – or are in the process of refurbishing – please do not hesitate to contact us.
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