Improve your patients’ journey and perception of the service you provide
Ever wondered how effective your current phone system is and how patient calls are handled at your dental practice?
The biggest problem that faces dental practice reception teams is managing their calls efficiently during busy periods. This can lead to missed calls.
If this call is from a new patient looking for private treatment, you will lose their business to another practice if you don’t have the right phone system in place; one that allows you to track and return the call.
We will give your dental practice everything it needs to stay connected
On Hold Comms have helped over 2,500 dental practices manage their calls more efficiently using our dental phone system to ensure they’re not missing the opportunity to speak with new patients. With over 20 years of experience in the Dental Industry, we have fine tuned our telephone systems to give you the maximum return on your investment.
Turn your calls into increased revenue and profit for your practice
Our specialist consultants will carry out an analysis of your current telephone system and make useful recommendations on how you can resolve the problems you face daily with our bespoke phone system solution.
Enhance Your Patient Experience
An extensive range of benefits will ensure you never miss another call.
Trusted by Industry Leading Dentists
Monik Vasant
Freshdental Clinic & Institute
On Hold Comms have looked after my clinic’s telecoms, since 2012. They set up very reliable telephone systems and have greatly improved the image my patients receive when they call the clinic. My requests are handled quickly and efficiently and I have a good relationship with the whole team. I would recommend using On Hold for anything telecoms related, they have excellent knowledge of their market, always very forward thinking. Myself and thousands of others have benefited from their incredible diligence and service. Thanks so much!
Simon Bola
Damira Dental Studios
We are a 26 practice dental group and have worked with On Hold Comms for nearly 5 years now. Our previous telecoms supplier had provided a very poor service and it was all a bit of a mess. On Hold Comms have efficiently and effectively worked with us to solve all of the problems and replace everything with all new systems that just work. Arfan and Vackas are very helpful and calmly solve problems and put in place working solutions. I have no hesitation in giving them the highest of recommendations.
Milad Shadrooh
The Singing Dentist
I’d been using the same company for years and was quite happy with them. Saima at On Hold reached out and offered their bespoke dental solution, it was their experience within the industry which was the difference and why I decided to upgrade with them. A big thanks to On Hold Comms for sorting out the phone system at my clinic. I have since recommended them to other dental colleagues too. Excellent swift service with no disruption during the switch. Big up!
James Goolnik
Bow Lane Dental
I have worked with Vackas and Arfan from On Hold Comms since 2016. Initially to update our phone system, then in 2020 to upgrade our lines to SIP ensuring we were covered from the ISDN2 switch off. There was no need to upgrade the hardware again as they ensured that what was originally provided would be forward compatible. They now also take care of our broadband. I have referred a few clients and would not hesitate to recommend them.
Roopa Kukadia
Ealing Dental Specialists
I have had the pleasure of working with On Hold Comms over the past four years and have been impressed with their customer service, support and efficiency. Our new system including the on hold marketing was implemented quickly and was able to save costs by using a bespoke setup. Any issues are dealt with immediately and I have found the service to be very personal. They provide honest advice and make every process stress free. I would highly recommend On Hold Comms and would like to take this opportunity to thank you.
Mani Bhardwaj
The Smile Studios Dental Group
I started using On Hold 10 years ago at my flagship practice in Richmond, we are now a group of 5 practices in some of London’s most prestigious areas so needed a provider that could match our long term plans. Without a doubt, On Hold is the premier telecoms company in dentistry with premium quality hardware and service. You get what you pay for but the On Hold team always gives you so much more! Unbeatable from every angle and a company that truly cares. Thank you for all your help!
Jodie Blades
Orthodontic Gallery
I am delighted that I chose to go with On Hold Comms for my orthodontic practice client. From enquiry to point of sale the team went above and beyond to ensure we received the best system for our needs. Their explanations and commitment to our care outshone the competition.The service was fast, comprehensive and helpful and it continues to be so, the aftercare team is extremely responsive. Most importantly – the practice has noticed a significant change to call retention! Thank you to Vackas and everyone at On Hold Comms!
Dental Software Integration
Streamline your processes and increase efficiency with Dental Software Integration. Know which patient is calling before you answer the phone, so you can answer every call with a personal touch. If you use Dentally, we can add automated features such as the ability for patients to reconfirm their appointments, cancel appointments and receive SMS notifications.
Dental Practice Call Centre Solutions
Maximise the chance to convert each call into a consultation
Free up your dental reception team by intelligently routing new patient calls to your Treatment Coordinator.
Our VoIP phone systems streamline the way your calls are handled if you have multiple dental practices and want to answer your calls from a single location. Alternatively, you may have dedicated Treatment Coordinators on one site, to take all new patient enquiries so they can give the caller more detailed information about the private treatments you offer.
Benefits of a Dental Practice Call Centre
Free Your Reception Team
Route Calls According to Knowledge and Experience
Increase Team Productivity
Boost Revenue
Better Conversion Ratio for New Business Calls
Reduce Business Costs
Track, Record and Monitor Calls
Integrate Your Clinical Software
Which is the Best Phone System for your Dental Practice?
Whether you’re a squat practice, a small independent or a large corporate, we will find your perfect fit
There are a number of options available, whatever the size of your dental practice. Whether your preference is a VoIP phone system or a more traditional phone system on-premise, our industry experts can help you to determine the perfect solution for your needs – and secure the best dental practice phone system for you!
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