Contact Centre (CCaaS)

Boost sales and deliver a seamless customer experience with a cloud based contact centre.

00 %

of customers stopped doing business with a company after receiving poor service

Call centre software is transforming the way we deal with customer interactions

Illustration of a call centre team surrounded by various contact centre as a service customisable features

Benefits and Features of CCaaS


Support Multi-site Call Centres and Remote Agents

Direct calls to the right team members or departments, regardless of their location.


Centralised Management

One portal which gives you access to make changes anywhere, any time.


Monitor Service Levels

Analyse team performance by queue, team, or agent with real-time dashboards and historical reports.


Skill Based Routing

Utilise agent skill sets and route calls according to knowledge and experience to provide high level customer service.


Omni-Channel Capability

Centralise the handling of web chat, email, and SMS in a single application.


Post-Call Survey

Send out post-call surveys to measure customer satisfaction.


Integrate with CRM and WFM

Quickly and easily integrate with your customer relationship management (CRM) software.


Built-in AI

Provides useful time-saving productivity features such as the transcription of entire meetings by a Virtual Assistant.



Encryption of all files and anti-virus scanning of documents stored in the cloud. Set access permissions and time-limits for the viewing and sharing of files.

Why Skill-Based Routing is Important to Every Business

A good Cloud Based Contact Centre solution can help you overcome these problems and elevate your customer experience.


of customer support calls require assistance from an expert to resolve


of customer issues are not resolved during the first interaction with the contact centre


of these customers will take their business elsewhere

Benefits of Skill-Based Routing for Your Contact Centre

Guarantee better customer engagement.

  • Speak to the Right Person, First Time
  • First Call Resolution
  • Reduce Call Handling Time
  • Greater Customer Satisfaction
  • Higher Customer Retention
  • Increased Team Motivation
  • Better Productivity
  • More Streamlined Processes
  • Let’s Talk

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