Call Management
Optimise efficiency and increase the quality of every customer interaction.
00 %
of customers still prefer to contact a business by phone
Improve your customer journey with smart features designed to manage calls more effectively
We can add a range of features that will make it easier for your team to deal with incoming calls – from call recording, to call monitoring and call reporting.
Every business has different call monitoring requirements, whether it is due to a shortage in reception staff or an influx in call volumes at different times of the day. A live call analytics dashboard gives management a valuable business productivity tool to improve team performance.
Call Analytics
Combine call monitoring and call analytics with your phone system for powerful results
We ensure that before we supply and install a telephone system, we have a good idea of your requirements not just for today but also for any future growth you may have planned.
When phone systems are coupled with call monitoring and call analytics, you can significantly enhance business productivity and help propel your business to the next level. You can also measure the performance of your sales campaigns and distribute calls according to agent skill levels to improve customer satisfaction.
Auto-Attendant
Ensure you are speaking to the right person
A professional greeting is played to every caller giving them a set of options to choose from. Smart call routing then directs the caller to the department or specific members of staff they need to speak to, ensuring their query is dealt with quickly and efficiently.
Voicemail
Let voicemail take your call when you are unable to
Voicemail is a great option at any time of the day that you are busy speaking to other customers, tied up with admin or away. All our phone systems incorporate this option as standard. Access your messages via your telephone handset or receive a copy of the recording by email so you can listen to it remotely.
Call Queuing
Better customer engagements
Announce the average time to answer a call and advise your customer of their position in the queue. Our sophisticated queuing system can also give the caller an option to leave a message if they no longer wish to hold, after your desired time frame.
30% of customers say not being able to reach a real human is the most frustrating part of a bad customer service experience.
Missed Call Tracking
Never miss another call
Our call tracking software will ensure that you don’t miss the opportunity to speak to your customers. You can view any missed calls from your desktop or laptop and instantly click to dial the number to call the customer back.
Call Recording
Improve staff training and customer service
Record calls, listen, share and download the files at your convenience on any device. These recordings can be used to improve customer service and train your team. Whether you require call recording for a small sales team or a large call centre, we can activate this feature in minutes!
Improve team performance
Business managers can review call recordings that resulted in successful sales and gather ways to improve the sales dialogues for the entire team. A marketing manager can listen to the same calls and discover which offers are working best or the reasons customers give for not taking up an offer. A call recorder offers unlimited possibilities – and helps you further streamline a campaign that will generate more income.
Benefits of Call Recording
Call Reporting
An invaluable tool to gather priceless data and improve customer service
Data is only valuable if it generates insight. Call analytics provides data regarding the performance of your business, giving you the understanding to make effective business decisions.
Call manager software gives you the power to constantly adapt to meet changing customer demands and business requirements, allowing you to gain a massive competitive edge.
Benefits of Call Reporting
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