On Hold Marketing
Maximise the opportunity to promote your products and services to callers.
00 %
of callers hang up within one minute without on hold marketing
Use on hold messages to turn your calls into custom
We provide high-quality hold music and messaging solutions that will communicate and enhance your corporate image to callers and ensure you’re not missing the opportunity to speak to new customers.
70% of business calls are placed on hold, queued or transferred. This gap can leave callers feeling frustrated and often leads to them hanging up. The result is a huge, missed opportunity. On hold marketing avoids caller abandonment by using this time to keep your clients informed about recent developments and special offers while reducing perceived hold times.
First impressions count
Audio branding will boost interest in your products and services and ensure that the initial interaction with your business is positive. Listening to a deadly silence or an intermittent hold tone leads to an increased chance of caller abandonment and inevitably lost business. 60% of unhappy clients will take their business elsewhere.
Benefits of Customised On Hold Marketing
Professional Auto-Attendant (IVR)
Over 30% of customer calls interact with an IVR. Improve your customer experience with a customised options menu.
What does IVR mean?
IVR, or Interactive Voice Response, is an automated response technology that allows your callers to navigate menus and access the information they need. A well-planned and executed IVR system can enhance the customer experience, and help callers get the help they’re looking for – without placing additional demands on your team.
What are the benefits of IVR?
Bring your brand to life every time you receive a call. Our team is experienced in producing the perfect caller experience on your telephone system or for your Contact Centre. We streamline the entire process by offering professional audio marketing services including IVR call flow planning, professional scriptwriting, voicing, and studio mixing.
Night Voicemail
Deliver important business information even when your office is closed
A professionally recorded message with your business hours, website address and emergency telephone number could be the difference between gaining a new customer or not. It’s not only important to set a good impression when your office is open but when you are closed too.
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